This refund policy applies to orders of Desktop Office Desk Organizer Trays purchased through desktoprayhub.com.
We are committed to providing customers with reliable products and a good shopping experience. If you are not satisfied with your order, you can apply for a return or refund according to the following policies.
Return period
Customers can apply for return or refund within 7 days after receiving the goods.
Refund applications will not be accepted after 7 days.
Return conditions
Returned merchandise must meet the following conditions:
- Unused and in original condition
- The packaging is intact and intact
- Complete with labels and accessories
- Does not affect secondary sales
- Provide valid order information
Refundable conditions
You can apply for a refund under the following circumstances:
- Received wrong item
- The product has quality problems
- Goods damaged during transportation
- The product is seriously inconsistent with the description
Non-refundable situation
Refunds are not supported under the following circumstances:
- Exceeding the 7-day return period
- The product has been used or damaged by humans
- Missing packaging or accessories
- Unauthorized return of merchandise
- Due to personal reasons (such as dislike or purchase by mistake)
Return Process
- Contact customer service to submit a return application
- Provide order information and problem explanations
- Waiting for review results
- Send the product back after obtaining return authorization
- Sign for and inspect the goods
- Arrange refund after approval
Items returned without authorization may not be processed for refund.
Refund processing time
After refund approval:
- Review time: 3–5 working days
- Refund processing time: 3–7 working days
The specific arrival time depends on the processing speed of the bank or payment platform.
Shipping Instructions
Product quality issues
If returned due to the following circumstances:
- Product damaged
- Wrong product sent
- Product quality issues
Return shipping costs are borne by this website.
Non-quality issues
If returning goods due to personal reasons:
- Shipping costs are borne by the customer
- Original shipping charges are usually non-refundable
Return address
Returns must first be authorized by customer service.
Please do not send goods back directly without authorization.
The return address after authorization is as follows:
desktoprayhub.com Returns Department
(The specific return address will be provided by customer service in the return authorization email)